MediRevv

Healthcare Revenue Cycle Management

How It Started

Project Summary

MediRevv is a healthcare revenue cycle management company who was experiencing tremendous growth, even landing on the Inc. 5000’s list of fastest growing private companies. Within two years MediRevv had outgrown their 18,000 square foot building and were back to the drawing board to design a second building right next door.

The executive team knew there were some environmental, aesthetic, and workflow issues that they didn’t want to duplicate in their new building. They knew they had missed a tremendous opportunity to better support their employees in their first space.

The company prides themselves on nurturing a culture of innovation yet uncovered numerous ways that space and operational issues hindered those goals.

With kôr’s approach they recognized that the company’s goals and employees’ needs would be considered as well as the building.

Seeing the forest and the trees.

Discovery and Testing

Based on the analysis of the organization, we discovered a variety of issues that were affecting the previous building. It was our goal to overcome these issues in the new building construction and implementation. The issues we documented are below:

Separated Departments
The employee’s access to the leadership team offices were severely restricted.
Lack of Storage
A recurring issue across each department was a lack of storage.
No Space to Meet
With a growing team size and an increase emphasis on collaboration. There was not enough space for teams to meet privately.
Too Loud
Another common concern in office spaces. The space had poor acoustics and no sound masking.
High-Traffic Areas
Employees near high-traffic walkways found it difficult to concentrate. This lack of concentration resulted in lower productivity.

Messy Print Stations
The company’s print stations were messy and unorganized. These conditions lowered the employee’s efficiency and productivity.
Poor Brand Representation
The colors and finishes in the building did not reflect the high energy focus on the organization.
Small Break Room
Another complaint was the size of the break room was too small for the growing team. This was emphasized by the lack of restaurants near MediRevv.
No Amenities
The workspace did not include any additional amenities.

kôr Recommendations

Roadmap to Success

Once we had compiled the list of issues from our research, the next step was to deliver solutions that would benefit MediRevv the most.

Storage Space
The new facility would include customized storage cabinets for corporate documents and mailing supplies.
Collaboration Areas
Multiple spaces were added for teams to gather formally and informally throughout the day.
Culture Shift
The corporate space was designed to have a more campus feel.
Space Utilization
Team rooms were added inside the call center that are large enough to hold an entire team.
Training Emphasized
The training rooms were a point of emphasis and were made larger to plan for growth.

Redesigned Walking Spaces
The aisles were redesigned to helped employees focus.
Increased Privacy
The team supervisors were given added space and privacy.
Added Beak Rooms
Numerous spaces for pot lucks, groups events, and meetings were added to help build a strong culture.
Private Meeting Rooms
Space was added so employees could make private phone calls.
Sound Masking
With so many members of the team using the phone throughout the day, sound-masking was added to reduce overall noise and make it easier for team members to concentrate.

Natural Light
The company increase the overall company appearance by focusing on high energy colors and increased views of the outdoors.
Added Amenities
The company invested in a full fitness center.
Added Amenities
The company insisted on making the break room larger to sustain growth. This included adding a new ice machine.
Added Amenities
The company added a lactation room that was usable, secure, and private.

Project ROI

The Project Results

Once we had compiled the list of issues from our research, the next step was to deliver solutions that would benefit the CMI the most.

Huge Productivity Increase
The new facility saw a 7% increase in call volume.
High Morale
The company saw an intensified employee engagement, enthusiasm, and energy.

Increased Productivity
The company experienced positive employee momentum and a dramatic increase in productivity.

Do you have questions?

We have answers.

Interested in learning more or want to discuss how we can help your company, please call us or contact us online.

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MediRevv

Project Summary

Discovery and Testing

Separated Departments

Lack of Storage

No Space to Meet

Too Loud

High-Traffic Areas

Messy Print Stations

Poor Brand Representation

Small Break Room

No Amenities

Roadmap to Success

Storage Space

Collaboration Areas

Culture Shift

Space Utilization

Training Emphasized

Redesigned Walking Spaces

Increased Privacy

Added Beak Rooms

Private Meeting Rooms

Sound Masking

Natural Light

Added Amenities

Added Amenities

Added Amenities

The Project Results

Huge Productivity Increase

High Morale

Increased Productivity

We have answers.

Contact Info.

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